FAQs: Frequently Asked Questions

Payment Plans 

Payment Plans are available for residents who have a higher bill then expected. This will allow those who need more time to pay a balance the ability to do so over a longer period of time. Payment plans take the current balance of an account and divide it equally between a certain number of months allowing customers to pay a smaller balance up-front and defer the remainder onto the following months.

• Payment Plan terms are between two and six months.
• The first payment is due the same month the payment plan is activated.
• After the initial payment, the balance due on the following bills will include both the payment plan amount and the current months charges for the duration of the agreement.
• If a payment is missed or not made in full, the payment plan will end and the full balance will be due. This will also result in additional fees, and possible interruption of service if not paid by the due date each month.
• No Extensions can be made for the duration of the Payment Plan.

Please visit City Hall at 75 N 7th Street, Eagle Lake Florida 33839, if you need to set up any type of payment arrangement. 

Please be aware payments made through your online banking bill pay and Third-party vendors are not affiliated with Eagle Lake Utility Department, and may require additional processing time. Utility accounts will not be credited with the payment until funds are received by Eagle Lake Utility Department.

The simple answer is yes. 
The criteria for testing lead and copper in drinking water are typically based on regulatory standards set by government agencies responsible for public health and environmental protection. In the United States, for example, the Environmental Protection Agency (EPA) establishes guidelines and regulations regarding lead and copper in drinking water under the Safe Drinking Water Act (SDWA). Here are the key criteria and guidelines for testing lead and copper: The LCR specifies sampling protocols for monitoring lead and copper levels in drinking water every three years. This includes instructions on where and how to collect water samples, as well as the frequency of sampling. Samples are typically collected from taps in homes or buildings served by the public water system.

Lead and copper can enter the drinking water, not only from the source, but can leach from the homeowner’s own plumbing and fixtures.  Through its testing processes, the utility must demonstrate that its water is stable and does not promote the leaching of these materials into the water from household plumbing systems.  The treatment processes utilized in Eagle Lake do produce stable drinking water, and all the sample results taken for lead and copper from designated homes in Eagle Lake have historically been below the minimum laboratory detection limit. In other words, are well within accepted safe levels for drinking water.

To disconnect your utility service, please complete and submit a customer disconnect form (which can be found under our "forms" button on our website homepage), in person or by e-mail with a copy of your Photo ID. You are responsible for all charges until your account is closed. Please allow two business days for processing.

As long as we have all required documentation, and your deposit has been paid prior to 3:00 PM - your service can be connected same business day. Anything not completed by 3:00 PM will be connected during the NEXT business day.

*Multi-unit customers shall include, but not be limited to, apartment complexes, hotels, motels, congregate or assisted living facilities.

*Potential bad debt customers shall include those customers who have a bad credit report through verifying mechanisms and services and/or those customers who have a delinquent or bad check history with the city.

Utility bills are due by 5pm on the 15th of the month. A $10.00 late fee will be assessed on any unpaid balance. Utility bills not paid by 5pm on the 25th of the month will be assessed a service charge of $50.00, and disconnected. The service charge will cover the reconnection of water service, once the account is paid in full. Your service will be restored the same day as long as payment is made by 3:00 pm. Payments made after 3:00 pm will be restored the following business day.

The following steps will help you set up your utility service:

• Complete and sign our New Service Application, for utility service. (This can be found online on our website, it can either be e-mailed to utilityclerk [at] eaglelakefl.gov (utilityclerk[at]eaglelakefl[dot]gov) once it has been completed, or you can bring it into the office)
• Supply a legible copy of your drivers license or state issued identification card, for each applicant and co-applicant. 
• Supply a signed copy of your General Warranty Deed (if you have purchased the property), or a signed copy of your rental agreement.
• Pay the deposit based on your soft credit check.