Sewer Credits
The City of Eagle Lake allows a sewer credit for the following two reasons: water service leak and pool fills. This service is available to all residents who are connected to City Sewer. Sewer credits are not guaranteed, nor granted due to the following reasons: leaks where water enters the sanitary sewer system (leaking toilets/faucets, etc.), water used for irrigation, negligent, or undetermined use of water. If an adjustment is available, the credit will only apply to a portion of the sewer usage charge. Unfortunately, water usage is not eligible for adjustments, even if the increased usage is a result of the above mentioned items.
Please submit your Sewer Adjustment Request by downloading the "Sewer Adjustment Request Form" or the "Pool Fill Credit Request" and e-mailing us at utilityclerk [at] eaglelakefl.gov (utilityclerk[at]eaglelakefl[dot]gov) during the time allotted (30 days). You may also call our Utilities Department, and find out other ways you can get the forms. See the below for more information:
- Once the request has been received, the Utility Department will determine whether water usage has returned to the account’s normal usage rate. If it has, Staff will calculate an average sewer bill (based on the consumption of the six months previous to the event) Depending on the circumstances, the credit may not be available.
- Receipts and pictures must be provided if a plumber's bill is not available.
- Failure to pay the actual sewer bill in anticipation of the credit could result in termination of water service.
Please Note: The Water Division is not permitted to do any work on private property; therefore, the homeowner or a plumber must resolve any problem between the meter and the house.